Usedesk is a customer support platform that gives you the flexibility, efficiency and accessibility you need to grow your business.
✅ 50000 ₽ ✅
for an audit of your support team
A business can lose up to 38% of customers due to problematic support. We will walk the client´s path through several scenarios, show what and how to fix.
400+ companies use Usedesk to control support, improve its KPI and increase customer loyalty.
What does an audit include?
Our task is to follow the path of the client, to look at the support of the company through his eyes.
Let´s analyze the speed of responses for each of the communication channels
Evaluate the quality of answers
Highlight critical issues
We´ll show you how to fix bugs
We offer an individual solution
After the audit, we hold a short meeting where we demonstrate the results and answer questions.
Who will suit?
The main condition is the desire to make a strong support.
To receive an offer, follow the purchased link and leave a request
📌 The offer is valid for new Usedesk customers.
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Maintain a single customer base. Save contact details, call history and order details of the buyer in the system. Leave comments on the card, link new orders with contractors. Add employees to the system, delimit their access rights and set up rules for distributing requests between them. Upload the finished contact database to word or excel if you wish. Receive notifications when an employee is overdue or has a bad rating. Receive requests, comments from instant messengers, social networks, online chats, email and respond to them from a single account. Set up auto-replies for popular requests and message templates to quickly respond to employees, change the status of a message, and assign an executor to process it.
Increase the number of applications on the site. Connect a ready-made online chat widget to a resource, attach any files to the dialog. Integrate auto-responses and create a knowledge base right in the form so that customers can find the answer to their question on their own. Change the appearance of the widget to fit the site design.
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