Course management of motivation in customs authorities

Introduction 3
1. Theoretical bases of management of labor motivation of the personnel in the system of Customs authorities of the Russian Federation 6
1.1. Concept, essence and role of the management system of labor motivation of the Customs personnel of the Russian Federation
1.2. Normative and legal basis for the formation of positive motivation for work in the customs system 17
1.3. Forms and methods of motivating and stimulating staff 20
Conclusions on chapter 1 26
2. Analysis of the system of motivation and incentives in the Irkutsk Customs 28
2.1. Brief organizational description of the Irkutsk Customs 28
2.2. Organization of motivation and stimulation of work in the Irkutsk Customs 32
2.3. Efficiency of motivation and incentives in the Irkutsk Customs 36
Conclusions on chapter 2 39
3. Improvement of the system of motivation and incentives in the Irkutsk Customs 41
3.1. Development of measures 41
3.2. Evaluation of the effectiveness of the proposed activities 42
Conclusions for chapter 3 44
Conclusion 46
References 47
Appendix A - Matrix of needs, description 51
Appendix B - List of Organizational Values of Irkutsk Customs 52