CONFLICTOLOGY CONTROL QW 93 RIU TANTAL MEI
The situation №1:
At a meeting of sales agents A reports that has been losing orders due to the fact that competitors started to produce new products and sell them at low prices. Colleagues share with them their experience to compete successfully in their fields and give advice, but rejects the assumption A, finding flaws in them and solid, that its
The situation №2:
Below is a list of qualities that should have a modern manager. You need to determine what species they belong. (The table can enter only the numbers of these qualities)
mind
intuition
activity
The situation №3:
Head gives the task to a subordinate to buy a certain brand of equipment. The slave tries to explain to him that this type of equipment is not worth buying and why. But the head, which was the last word, selects outwardly strong arguments in favor of his decision and urges the slave in his wrongness. The slave agrees: "Well, if you think so, then I buy it
The situation №4:
Lee Iacocca in his book, "Career management" claims that after seeing their colleagues working, working Japanese say, "if I could be of any help?" The American - "it's not my business." What say you?
The situation №5:
Pensioner - K. doctor with 25 years experience, having gone to a pension paid was attending sewing classes at the district house of culture. After a few sessions pensioner K. was excluded from the course: she was accused that she was "itself against the collective." This is evidenced by such events.
The situation №6:
In the area of \u200b\u200blife radiofactory fired two workers. The minutes of the meetings of the factory team meant that they "went out of step" with the rest, putting himself "above all." The court upheld the dismissal. What happened?
The situation №7:
The plant was given the task to master a new product. The difficulty for this management of the plant has not seen. Quickly set up a team of 16 people. Brigadier was appointed an experienced staff working A., who has extensive experience brigadier in other areas.
The situation №8:
The blast furnace steel plant accident occurred. "But not a technical accident, although not without itself - as the director said - it was an accident in human relations. Blast furnace plant at the plant was considered safe. But after the appointment of the new chief of the trouble started for the trouble.
The situation №9:
Think of a situation in which clearly discernible pattern to such as the escalation of conflicts. What you need to do to achieve a conflict-free communication?
The situation №10:
The employee as a whole knows the business well and executes it quite accurately. But it constantly makes small mistakes that can be avoided. Head B. Each time causing him to her for an explanation, and A gets a "kick" that at the time of making it more carefully. Then the situation is repeated.
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